Screen printing automatics
MHM
Set-up, registration and daily start-up on video, plus MHM parts online.
Support
Support
Machine down, an order question, a part or a form: start here. Call us, or send a service request so a tech has the details before calling back.
Get help now
Call or email Monday to Friday, 8 AM to 5 PM Central. After hours, email customerservice@spsi.com and our team will follow up.
Hours
Mon to Fri, 8 AM to 5 PM CT
Maple Grove, MN and Arlington, TX
Have this ready
- Model and serial number
- What is happening, and when it started
- A photo or short video of the problem
Support by equipment
Videos, parts and help for the lines SPSI sells and services.
Screen printing equipment
M&R
SPSI supports the M&R equipment we sell. Call Service & Parts or send a service request.
Supported bySPSI
Embroidery
ZSK
Racer and Sprint machines, hooping and software on video, plus ZSK parts online.
Direct to film
Velox
Owners get the Velox Forum with 100+ maintenance and operation videos. The Velox Support page has the login.
PartsPaid by credit card
Curing
Dryers
Conveyor and flash dryers. For dryer parts, email parts@spsi.com with your model and serial number.
Screen room
Exposure & CTS
Exposure units, computer-to-screen and coaters. For parts, email parts@spsi.com with your model and serial number.
Parts
MHM, ZSK and Velox parts are on SPSI.com. For anything else, or if you are not sure of the part, email parts@spsi.com.
Before you callHave your serial number ready.
Parts counter763-391-7384
Top questions
See all FAQsHow do I get technical help?
Call Service & Parts at 763-391-7384 or email parts@spsi.com, Monday to Friday, 8 AM to 5 PM Central. Have your model, serial number and a photo or short video of the problem ready. You can also send a service request.
Is there after-hours or emergency support?
After hours, email customerservice@spsi.com and our team will follow up. That includes M&R equipment: SPSI supports the M&R machines we sell.
How do I order parts?
MHM, ZSK and Velox parts are on SPSI.com. For anything else, or if you're not sure of the part, email parts@spsi.com with your model and serial number.
What's the cutoff for same-day shipping?
In-stock supplies ordered by 12 noon Central ship the same day.
Can I pick up my order?
Yes. Choose Will Call at checkout to pick up free, Monday to Friday, 8 AM to 5 PM Central. In Maple Grove, go to the back of the building and use the door marked Will Call. In Arlington, come in the front door.
How do I track my order?
Your shipping email has tracking, and every order with its status is in your account.
What's your return policy?
Request a return within 30 days and get a Return Authorization (RA) number from customer service at customerservice@spsi.com or 800-876-7774. Returns without an RA number can't be accepted. Items must be unused and in their original packaging, and some items carry a 15% restocking fee. Hazardous materials, flammable liquids, expired and used products can't be returned. See the full return policy.
Where are SDS and TDS sheets?
In the Forms & files library, linked from the Contact page and the Support page.
Forms & documents
Account paperwork, data sheets and tax-exempt forms.
New accounts
New Customer Form
Set up your shop as an SPSI customer, upload a tax-exempt certificate, and start ordering.
Open form TermsCredit Application
Apply for terms on your SPSI account.
Apply DownloadsSDS, TDS & purchase orders
Safety and technical data sheets, purchase order forms and other files.
View libraryState tax-exempt forms (fillable PDF)
Keep learning
How-to articles, video libraries and training live in the Learning Center.
Learning CenterArticles, guides and video libraries
MHM Video LibrarySet-up, registration, technique
Embroidery Video LibraryZSK machines, hooping and software
DTF Video LibraryVelox line, presses and workflow tips
Consulting & TrainingOn-site consulting and operator training
EventsUpcoming seminars and events